NannyPay Shipping & Returns Policy Apparel and Merch

How Our Pre-Orders Work
Club Nanny is designed for nannies, families and community who want to be part of something bigger – a movement that values and advocates for this industry.

To help make this possible, we operate on a made-to-order model. This ensures every hoodie goes to someone who truly wants it, avoids waste, and supports more mindful, purpose-driven production.

We open orders for a limited pre-order window so we can plan production carefully and make sure everyone receives their hoodie at the same time.

👉 This round of pre-orders closes 27 July 2024.
If you miss out, you’ll need to wait for the next drop.

Club Nanny Returns & Refunds
Because our hoodies are made to order, we do not accept returns or offer refunds for change of mind or incorrect sizing. We strongly encourage you to check the size guide carefully before placing your order. If you’re unsure about fit, feel free to reach out to us before purchasing — we’re happy to help.

Faulty or Damaged Product
If your order arrives faulty, damaged, or not quite right, please email us at payroll@nannypay.com.au within 3 days of receiving your order. Include your order details and a photo of the issue, and we’ll happily work with you to resolve it, including refund or replacement options as needed.

Shipping Details:

Orders will be fulfilled in two ways:

• Free Click & Collect (ANA Convention): Collect in person at the Australian Nanny Convention on 16 August 2024.

• Free Click & Collect (Footscray, VIC): Available after 18 August 2024. You’ll be contacted when your order is ready for pickup.

• All Other Orders: Shipped via Australia Post from 16 August 2024. You’ll receive a tracking number when dispatched. Delivery usually takes 3–8 business days, depending on your location.

Flat Rate Shipping (Australia-wide): $9.95

Address Accuracy
Please double-check your shipping details at checkout. We cannot take responsibility for orders sent to incorrect addresses provided at checkout. Any re-delivery or reproduction costs will be the customer’s responsibility.

Postage Responsibility
Once your parcel is dispatched and tracking is provided, it becomes the responsibility of Australia Post. We cannot be held liable for delays, losses, or theft after delivery to the provided address. While we’ll do our best to help follow up, reshipping or refunds for lost parcels are not covered.

Returns Policy – Digital Contracts 

All sales of the Nanny Resource Pack are final and non-refundable. Once purchased, the digital products cannot be returned or refunded.

For any purchases that include a contract template, sales are final after the disclaimer has been signed. However, if you review the disclaimer and do not agree to the terms before signing, we are happy to offer a refund. Please contact us before completing the disclaimer to process your refund.

If you have any questions or are unsure about any product prior to purchasing, please feel free to reach out to us at payroll@nannypay.com.au.